#FAQ

We ship all our goods through Australia Post. We provide a tracking number with every purchase as well as a Signature on Delivery.

Shipping times:
Australia: 3-5 business days
International: 5-15 business days

These time frames are general and can vary. All parcels are subject to Australia Post delivery/customs time frames.
Returns
If you change your mind or simply aren't happy for any reason, you can simply return your unopened product within 30 days of purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, ensure the following steps are taken:

1. Email info@13-lives.com with your name, order number and reason you wish to return the product/s.
2. If we are satisfied with the reason for return, we will provide you a return address for you to send the product back. Return shipping is at customers own risk and expense and will not be credited.
3. Please post the product, securely wrapped, with proof of purchase to the return address provided.
4. Once we receive the product and are satisfied with the condition, we will notify you via email the status and process a refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance, otherwise we cannot guarantee we will receive your returned item.

Refunds (if applicable)
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.

Sale items (if applicable)
Sale items are not subject to return or refund.

Exchanges
We do not offer exchange of products.

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